Help Center
Frequently Asked Questions
Everything you need to know about working with 5 Star Restoration.
How fast can you respond to a water damage emergency?+
We dispatch a crew 24/7 and arrive on-site in under 60 minutes throughout the Greater Los Angeles area.
Do you work with insurance companies?+
Yes. We bill insurance directly, document every step, and align our scope with industry standards to make claims smooth.
Are your technicians certified?+
Every technician is trained to IICRC standards in Water Damage Restoration, Applied Structural Drying, and Fire & Smoke Restoration.
Do you guarantee your work?+
Yes — we offer a satisfaction guarantee on all restoration work and provide post-clearance testing where applicable.
What areas do you serve?+
We serve Sun Valley, Burbank, Glendale, Pasadena, North Hollywood, Van Nuys, Studio City, Sherman Oaks, Encino, Tarzana, and surrounding Southern California cities.
How much does restoration cost?+
Most jobs are covered by insurance. We provide free on-site assessments and transparent estimates before any work begins.
Can you handle both residential and commercial properties?+
Yes. We restore single-family homes, condos, apartments, offices, retail, and industrial buildings.
What's the difference between mold remediation and mold removal?+
Mold removal is a single step; remediation includes containment, removal, antimicrobial treatment, and post-clearance testing to ensure it doesn't return.
Get in touch
We're here 24/7
Water, fire, or storm damage? Call us anytime — our certified team responds quickly across Southern California.
- Address7550 San Fernando Rd, Sun Valley, CA 91352
- Phone(213) 799-2788
- Emailinfo@5staremergencyrestoration.com
- HoursMonday – Friday: 7AM – 5PMSaturday: ClosedSunday: 7AM – 5PM24/7 Emergency Response